sk69 Privacy Policy | How We Protect Your Personal Data

Introduction

Welcome to the SK69 Privacy Policy page. We at sk69 understand how important privacy and personal data security are to every one of our members. This document is written in plain, easy-to-understand language — free from confusing legal jargon — so you always know exactly what happens to your information every time you use the sk69 platform.

This Privacy Policy describes SK69's data collection and management practices covering the website sk69.one, the SK69 mobile app for Android and iOS, and all related services we provide to members in Malaysia. This policy is formulated in accordance with Malaysia Personal Data Protection Act 2010 (PDPA).

By registering or using the sk69 platform, you agree to the terms set out in this Privacy Policy. If you have any questions or concerns about how we handle your personal data, the sk69 support team is available to assist you at any time via Live Chat.

Quick Summary: SK69 only collects data that is strictly necessary, protects it with best-in-class technology, never sells it to anyone, and you may request access to or deletion of your data at any time.

1Information We Collect

SK69 collects various types of information depending on how you interact with our platform. Below are the categories of data we collect:

A. Personal Identification Information:

Full name as shown on official identification documents
National identification number (MyKad) or passport number
Date of birth for age verification purposes
Current residential address
Active mobile phone number registered in your name
Valid email address

B. Financial Information:

Bank account number and bank name registered for deposits and withdrawals
E-wallet details (Touch 'n Go, Boost, GrabPay) linked to your account
Deposit and withdrawal transaction history

C. Platform Activity Information:

Game history and betting records
Gaming preferences and usage behaviour
Records of claimed bonuses and promotions
Account login and logout

D. Technical Information:

IP Address Device Type Web Browser Location Data Time Zone Screen Resolution

Technical information is collected automatically when you access the sk69 platform and is used solely for security purposes, fraud detection, and user experience improvement.

2How We Collect Data

SK69 collects your personal data through the following channels:

Account Registration: Basic information you provide when creating a new account at sk69, such as your name, phone number, and email.
KYC Process: Identity verification documents you upload as part of the mandatory Know Your Customer (KYC) process for account security and legal compliance.
Platform Usage: Data automatically generated when you play, make a deposit, claim a bonus, or interact with any feature on the sk69 platform.
Communication with Our Team: Information you share via Live Chat, email, or any official sk69 communication channel.
Cookies and Similar Technologies: Data collected through cookies, web pixels, and tracking technologies operating on the sk69 website and app — further details are provided in Section 7.
Trusted Third Parties: In some cases, sk69 may receive information from third-party identity verification providers used for KYC and financial verification purposes.

3Data Usage Purpose

Every piece of data we collect has a clear and lawful purpose. SK69 uses your personal information for the following purposes:

Purpose	Types of Data Used	Legal Basis
Account Management & Verification	Name, email, phone number, KYC	Contract / Legal obligations
Deposit and withdrawal processing	Bank details, e-wallet, transaction records	Contract / Legal obligations
Fraud prevention and security	IP address, activity logs, device data	Legitimate interests of sk69
Platform improvement and user experience	Activity data, game preferences	Legitimate interests of sk69
Marketing and promotional communications	Email, phone number	Your Consent
Regulatory compliance	All relevant data	Legal obligations

Marketing Note: You may opt out of marketing communications from SK69 at any time by contacting our support team or through the notification settings in your account. Unsubscribing from marketing will not affect any essential service communications related to your account.

4Information Sharing

SK69 does not sell, rent, or trade our members' personal data. However, in the course of operating the platform, we may share your information with the following parties under limited and controlled circumstances:

Payment Service Provider: Required transaction information is shared with DuitNow, FPX, Touch 'n Go, Boost, and GrabPay providers to securely process your deposits and withdrawals.
Game Provider: Minimal technical data is shared with game software providers integrated within the sk69 platform to ensure a smooth and fair gaming experience.
Identity Verification Provider: Your KYC documents may be submitted to an authorized third-party identity verification service to meet legal compliance requirements.
Relevant Authority: SK69 will disclose required information to law enforcement agencies or regulatory bodies when mandated by Malaysian law or a valid court order.
Approved Business Partners: In the event of a business acquisition or merger, your data may be transferred to the new entity provided that an equivalent or stricter privacy policy is upheld.

Important Guarantee: All third parties that receive data from SK69 are bound by strict confidentiality agreements and are only permitted to use that information for agreed purposes. SK69 will never share your data for third-party marketing purposes without your explicit consent.

5Data Security

Protecting your personal data is sk69's highest priority. We employ multiple layers of technical and organisational security to ensure your information is always safeguarded:

256-bit SSL Encryption: All data transmitted between your device and SK69's servers is protected using 256-bit SSL encryption — the same level of security used by leading banking and financial institutions worldwide.
Data Encryption at Rest: Sensitive data such as financial details and KYC documents are stored in encrypted format on our secured servers.
Strict Access Controls: Only sk69 staff with a legitimate business need are permitted to access member personal data, and all such access is continuously monitored and audited.
Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of security to their account.
24/7 Monitoring: SK69's security system monitors suspicious activity around the clock using advanced fraud detection technology.
Regular Security Audits: SK69 conducts regular security audits and penetration testing to identify and address any vulnerabilities before they can be exploited.

While SK69 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. It is important that you also play your part by keeping your password and sk69 account login credentials secure.

6Data Storage & Deletion

SK69 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by Malaysian law:

Active Account Data: For as long as your account remains active and you continue using SK69's services, your personal data will be retained to allow us to deliver the best possible experience.
Data After Account Closure: After an account is closed, SK69 retains certain records for the period required by Malaysian law — typically 7 years for financial records — for regulatory compliance purposes and to resolve any disputes that may arise.
Marketing Data: If you withdraw consent to receive marketing communications, your data for that purpose will be deleted within 30 business days.
Technical & Log Data: System logs and technical data are retained for 30 to 90 days depending on the type, and are then automatically deleted.

Upon expiry of the retention period, SK69 will securely delete or anonymize your data so that it can no longer be linked to your identity.

7Cookies & Tracking Technologies

SK69 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

Essential Cookies: These cookies are required for core platform functions such as maintaining your login session. They cannot be disabled without affecting platform functionality.
Performance Cookies: Collecting information about how you use the sk69 platform — such as which pages are visited most frequently — to help us improve the platform. This data is collected in aggregate and anonymised form.
Functional Cookies: Remembering your preferences and settings such as language, favourite game types, and display preferences.
Analytical Cookies: SK69 uses internal analytics tools to understand platform usage patterns for the purpose of continuous improvement.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the sk69 platform.

8Your Rights

Under the Malaysia Personal Data Protection Act 2010 and SK69's internal policies, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data SK69 holds about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete personal data in your account.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without providing a reason.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request SK69 to temporarily restrict the processing of your data under certain circumstances as defined by law.

How to Submit a Request: To exercise any of the above rights, contact the SK69 support team via Live Chat or email at [email protected]. We will process your request within 14 business days.

9Children's Privacy

The SK69 platform is strictly for individuals aged 18 and above. SK69 does not knowingly collect personal data from individuals under the age of 18.

If you believe that sk69 has inadvertently collected personal data of someone under the age of 18, please contact us immediately at [email protected]. We will take immediate action to delete the information and close the account in question.

Parental Responsibility: Parents and guardians are strongly encouraged to monitor their children's online activities and ensure minors do not access online gambling platforms. sk69 takes this matter very seriously and has an active age verification system in place.

10Privacy Policy Amendments

SK69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant reasons.

When significant changes are made, SK69 will notify members via in-platform notifications or through their registered email.
The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
Continued use of the sk69 platform after any amendments take effect will be considered acceptance of the revised terms.
You are encouraged to review this page periodically to stay informed about the protections we provide for your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how sk69 handles your personal data, please contact us through the following channels:

Email: [email protected]
Live Chat: Available 24/7 directly from the sk69 platform — the fastest way to get a response
Response Time: Privacy inquiries will be responded to within 14 business days

For issues relating to your rights under PDPA 2010, you may also submit a complaint to Malaysia Personal Data Protection Commissioner if you believe your data has not been properly managed by SK69.

SK69 is committed to addressing every privacy inquiry seriously and transparently. Your trust is our most valuable asset, and we do not take this responsibility lightly.

SK69 Privacy Policy – Your Personal Data Protection

SSL 256-bit

Not Sold

Full Rights

PDPA 2010